FAQ

Q: Does IconVinylGraphics.com offer customization services?
Yes! IconVinylGraphics.com is committed to offer you affordable and “tailored to perfection” customization services. Our portfolio of customization Heat Transfer Services.

Q: How long it would take to process custom orders?
An average time for customization orders is 8-10 business days and for new orders, it takes 5-8 business days. (Expedited services available).

Q: What is the minimum amount required for order customization service?
To know about minimum amount to qualify for customization services please email us at or call us at contact@iconvinylgraphics.com or (317) 319-3776.

Q: How long it would take to convert logo to digitized file?
Our internal digitization staff that will take your logo and convert to DST (digitized) files in 1-2 business days.

Q: What are our customer service timings?
Email: 24 hours Phone: Eastern 9:30 AM to 4:00 PM

Q: What are our payment options?
We accept all major credit cards including Visa, MasterCard, Discover and American Express

Q: Do I have to pay Sales Tax?
IconVinylGraphics.com charges sales tax of 7% only on orders delivered to Indiana.

Q: How do I change my account information?
Login to My Account page and update your information. Note that changes you make to your account will not be reflected on any order that you have in progress.

Q: How do I know my order and account information are secure?
We provide our web users complete peace of mind with our Premium Secure Sockets Layer (SSL) Certificate that absolutely assure our customers that their credit card numbers and personal information will be kept safe from interception. SSL Certificate is a piece of software that encrypts all information moving to and from the Certificate holder’s website. This means no exchange between the website and its visitors can be intentionally or accidentally “overheard” by the third party, regardless the visitor is placing an order or just signing up for a newsletter.

Q: How do I know if the items I ordered are on back order?
We work hard to make sure that all products on IconVinylGraphics.com are in stock. However, occasionally an item is temporarily out of stock and on back order. When this happens, we will notify and let you decide if you wish for the item or have your order shipped without the backordered item. We will ship the item as soon as it becomes available. Your credit card is not charged until the order is fulfilled.

Q: Can I combine two or more special offers/discount deals by IconVinylGraphics.com?
You cannot combine one special offer/discount deal with other; for more information please contact 
contact@IconVinylGraphics.com.

Q: How should I know the product is see-through?
To know about the product is see-through, please feel free to email us at contact@IconVinylGraphics.com

Q: Can I cancel or change an already placed order?
Due to our immediate order fulfillment, we are unable to make changes or cancellations to an order once it is placed. However, you can do a return or exchange once you receive a non-customized product.

Q: How do I Return the order?
We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns on non-customized items and rest assured you will be taken care of by our excellent customer service at IconVinylGraphics.com. If you are not satisfied in any way, you may return your non customized items within one (1) day of receiving them for a store credit.

Q: Sizes do not fit, what do I do for an exchange?
When it comes to exchange, a customer wants to know three things at very first, so let Us answer that for you. There is restocking fee of 30% on returns. And as we do not offer direct exchange, we ask customers to place a new order and returning the unwanted separately.



Follow these steps:

1- Call Us Requesting a Return Authorization (RA) for the full or partial order. In one business day or less (usually much less), we will send you an email with your RA #.

2- Write that number on the box, ship the box through any service.

3- Keep the new and old order number handy.
5- Return Authorization (RA) is mandatory to return merchandise atVinylGraphicsnBags.com.

Returns will be absolutely free if you received an incorrect item (i.e. you received an item that you did not ordered)

6- If you are not satisfied with your items you may return it to us within one(1) day from the receipt of the original order.
7- Once we have received your unwanted items you can place a new order. And we will appreciate if the credit card billing name is same.

8- In exchange, please place a new order and return the other item that you purchased after receiving RMA (Return Merchandise Authorization). Once we receive your returned merchandise, refunds will be processed to the payment method that were used to place the order.

Q: Can I return Embellished Merchandise?
Merchandise embellished cannot be returned. At IconVinylGraphics.com, we put you in charge at every stage to approve artwork and customization location during embellishment process. Once embellished, we may not have a way to revert/fix the artwork. Please pay attention to details as we won’t be able to return/refund for merchandise or embellishment services unless we find we did not produced to the approved artwork/color selection.

Q: Can I return close-out item?
Close out items cannot be returned for credit or exchange. Close out items will be marked clearly on product detail page.

Q: How long will it take for delivery?
IconVinylGraphics.com orders are shipped to you via USPS. Orders generally take 1-2 business days for delivery but can take up to 7 business days for delivery. Shipping options include Ground, 2nd Day, 3Day, Next Day shipments.

Q: What is the cost of shipping?
IconVinylGraphics.com is using the most current version of USPS On-Line Tools to calculate its shipping cost. Costs are based on our stock available to you.

Q: Do you ship to Hawaii, Puerto Rico or AE addresses?
NO, We Do Not, we only ship within 48 US States.